Privacy Policy
Effective date: 1 August 2026 · Last updated: 1 August 2026
Privacy at a glance
Solarpro Shop uses the information you provide to maintain your account, save and synchronize your cart, process orders, handle solar-credit enquiries, deliver products, and provide support. We do not display third-party advertising and we do not sell personal information.
1. Who we are
Solarpro Shop is operated by Brieftech Investments (Private) Limited trading as Solarpro Zimbabwe (“Solarpro”, “we”, “us”, or “our”). This policy applies to the Solarpro Shop Android application, package name com.solarproshop.myapp, and the related Solarpro services that link to this page.
2. Information we handle
| Category | Examples | When collected |
|---|---|---|
| Account and contact information | Name, phone number, and an app-generated account identifier. | When you create or use an account. |
| Delivery information | Delivery address, town or customer-entered location, delivery choice and fulfilment instructions. | When you request delivery or submit an order. |
| Shopping and transaction information | Saved products, cart contents, quantities, prices, order history, payment method, order status and support messages. | When you browse, save products, use the cart or place an order. |
| Solar-credit application information | Name, phone number, town/location, chosen product, requested amount, proposed deposit, preferred repayment period, consent and application status. | Only when you choose to apply for solar credit. |
| Technical and synchronization information | Anonymous authentication token, operation identifiers, synchronization status, timestamps and limited error information needed to operate and secure the service. | When the app connects to our service. |
| Communications | Questions, feedback and correspondence sent to Solarpro. | When you contact us. |
The current app does not request access to your contacts, camera, microphone, precise GPS location, SMS messages, call logs, photos or advertising identifier. If a future version introduces a new permission or data practice, we will update this policy and provide any required in-app notice or consent.
3. How and why we use information
- provide the catalogue, account, saved-product and cart features;
- calculate and confirm server-authoritative prices;
- receive, process, fulfil and support orders;
- receive solar-credit enquiries and communicate application updates;
- send service, order, fulfilment and account messages;
- maintain offline operation and synchronize queued activity;
- protect accounts, prevent duplicate transactions, investigate misuse and secure the service;
- comply with accounting, legal, regulatory and dispute-resolution obligations; and
- improve reliability using limited operational diagnostics.
We do not use personal information for third-party behavioural advertising. Marketing messages will be sent only where permitted and may be opted out of at any time without affecting essential order or account messages.
5. Offline storage, security and international processing
Solarpro Shop is designed to work with limited connectivity. Catalogue, profile, saved-product, cart, order, application and message information may be stored in the app’s private storage on your device. Queued activity is synchronized over encrypted HTTPS connections when connectivity becomes available.
We use reasonable administrative and technical safeguards, including access controls, authentication, row-level database restrictions, encrypted network transport and controls intended to prevent duplicate operations. No method of storage or transmission is completely secure, so we cannot promise absolute security.
Our cloud providers may process information outside Zimbabwe. Where this occurs, we require appropriate contractual and security safeguards and use the information only for the purposes in this policy.
6. Retention
- Account and synchronized cart data are kept while the account is active and are deleted or anonymized after a verified deletion request, subject to the exceptions below.
- Unsubmitted local information remains on the device until you remove it, clear the app’s storage or uninstall the app.
- Order, payment, warranty, installation, credit-application and support records are retained for the period reasonably required to fulfil the transaction, handle disputes, prevent fraud, and satisfy accounting, tax, financial-services or other legal obligations.
- Security and operation receipts are retained only as long as reasonably required to secure the service and prevent duplicate or fraudulent activity.
- Residual copies may remain in protected backups until they are overwritten through the normal backup cycle.
When retention is no longer required, information is deleted or anonymized.
7. Delete your Solarpro Shop account and data
You may request deletion without reinstalling the app. Email us using the button below from an address or with a phone number that allows us to identify the relevant account.
Request account and data deletion
You can also email [email protected] with the subject Solarpro Shop account and data deletion request and include the phone number used in the app. We may request limited information to verify that the request comes from the account holder.
After verification, we will delete or irreversibly anonymize the profile and associated saved-product, cart and message information. Information that must be retained for an unresolved transaction, security, fraud prevention, accounting, tax, credit regulation or another legal obligation will be isolated, access-restricted, retained only for that purpose and deleted when the obligation ends. Deactivation or suspension is not used as a substitute for deletion.
We aim to acknowledge requests within 7 days and complete them within 30 days, unless a longer period is reasonably required by law or to complete verification. We will explain any applicable retention when responding.
8. Your choices and rights
You may ask us to access, correct, update or delete personal information associated with you, object to or restrict certain processing, withdraw consent where processing depends on consent, or complain about how we handle information. Withdrawing consent does not affect processing already lawfully completed and may prevent us from providing the feature that needs the information.
You may remove local app data by using available in-app controls, clearing Solarpro Shop’s storage in Android settings, or uninstalling the app. Clearing local data does not by itself delete synchronized information held by Solarpro; use the deletion process above for that.
9. Children
Solarpro Shop is intended for people aged 18 and over. It is not designed for children, and we do not knowingly collect personal information from children through the app.
10. Changes to this policy
We may update this policy to reflect changes to the app, our services or applicable requirements. We will update the effective date above and provide additional notice where a material change requires it.
11. Contact us
Brieftech Investments (Private) Limited t/a Solarpro Zimbabwe
Shop No. 1, Social Security Centre Building, inside Tech Hub Harare
Corner Julius Nyerere Way and Park Lane Avenue, NSSA Buildings
Harare, Zimbabwe
Email: [email protected]
Phone: +263 718 924 393